Terms & Conditions
Please read these terms carefully before using our payment gateway consultancy and reseller services
Last updated: January 2025
1. Introduction & Scope
These terms and conditions ("Terms") govern your use of Nineteen Realtech Labs Private Limited's ("Nineteen Pay", "we", "us", "our") payment gateway reseller and consultancy services.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
We reserve the right to modify these Terms at any time. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.
2. Eligibility & Legitimate Use
Compliance Requirements: You must comply with all applicable laws including banking regulations, RBI guidelines, IT Act, AML (Anti-Money Laundering) policies, and other relevant legislation.
Prohibited Uses
- • Fraudulent or illegal transactions
- • Money laundering or terror financing activities
- • Gambling, adult content, or prohibited goods/services
- • Any activity that violates applicable laws or regulations
3. User Responsibilities
Accurate Information: You must provide accurate and complete information including KYC documents, business details, and any other required documentation.
Integration & Operations: You are solely responsible for the integration, operation, and compliance of payment gateway services at your end.
Security: You must keep all login credentials, API keys, and access codes secure and confidential.
Compliance: You are responsible for ensuring compliance with all applicable laws and regulations in your jurisdiction.
4. Service Provision
Reseller Services: We provide payment gateway reseller and consultancy services only. We are not the direct payment gateway provider.
Third-Party Dependencies: Service availability depends on third-party payment gateway providers and their respective banking partners.
No Guarantees: We do not guarantee uninterrupted, error-free, or continuous service availability.
Affiliate Relationship: We act as technical affiliates and resellers, not direct payment gateway providers.
5. Fees & Payments
Variable Fees: Fees vary from service to service and bank to bank. All applicable fees will be clearly communicated before service activation.
Fee Structure: Our fee structure may include:
- Security deposits (if required)
- One-time setup fees
- Turnover success fees
- Other applicable charges as communicated
Refund Policy: Refund eligibility will be determined on a case-by-case basis and communicated during the onboarding process.
6. Liability Limitation
Limitation of Liability: We are not liable for:
- Transaction failures or processing errors
- Payment gateway downtime or technical issues
- Chargebacks or disputes between you and your customers
- Any Law Enforcement Agency (LEA) enquiries or investigations
- Loss of profits, business opportunities, or indirect damages
Maximum Liability: Our maximum liability is limited to the amount paid to us in the form of security deposit.
7. Indemnity
You agree to indemnify and hold us harmless against any claims, damages, losses, regulatory fines, penalties, or legal costs arising from:
- Your misuse of our services
- Your illegal use of payment gateway services
- Your non-compliance with applicable laws and regulations
- Any breach of these Terms by you
8. Termination & Suspension
We may suspend or terminate your services immediately if:
- You violate these Terms and Conditions
- You engage in fraudulent or illegal activities
- Regulatory or government direction requires such action
- You fail to comply with applicable laws and regulations
9. Intellectual Property
Our IP: Our brand, logo, trademarks, and proprietary tools remain our intellectual property.
Usage Rights: You may not misuse, misrepresent, or claim ownership of our intellectual property.
License: Any usage rights granted are limited to the scope of our service agreement.
10. Governing Law & Dispute Resolution
Jurisdiction: These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of Delhi, India.
Dispute Resolution: We encourage amicable resolution of disputes through direct communication before pursuing legal action.
Contact Information
General Inquiries: hi@nineteenpay.com
Support: support@nineteenpay.com
Legal/Compliance: principleofficer@nineteenpay.com
Law Enforcement: lea@nineteenpay.com