Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: September 28, 2025
1. Information We Collect
Personal Information: We collect information you provide directly to us, including:
- Contact details (name, email, phone number, address)
- Business information (company name, registration details, business type)
- KYC documents (PAN, Aadhaar, business registration certificates)
- Banking details (account information for payment processing)
Transactional Data: If you integrate our services, we may collect:
- Transaction volumes and patterns
- API usage data
- Service performance metrics
2. Purpose of Collection
We collect and use your information for the following purposes:
- KYC Compliance: To verify your identity and business credentials
- Service Provision: To provide payment gateway consultancy and reseller services
- Onboarding: To set up your account and integrate payment solutions
- Support: To provide customer support and technical assistance
- Communication: To send important updates, notifications, and service-related communications
- Regulatory Compliance: To meet legal and regulatory requirements
- Security: To protect against fraud and ensure service security
3. Data Sharing
Limited Sharing: We share your information only in the following circumstances:
- Partner Payment Gateways: To facilitate payment processing services
- Banking Partners: As required for payment gateway integration
- Regulatory Authorities: When required by law or regulatory compliance
- Service Providers: Third-party vendors who assist in our operations (under strict confidentiality agreements)
No Sale of Data: We never sell your personal information to third parties for marketing purposes.
4. Security Measures
Protection Measures: We implement reasonable technical and organizational measures to protect your data, including:
- Encryption of sensitive data in transit and at rest
- Secure servers and databases
- Access controls and authentication systems
- Regular security audits and updates
- Employee training on data protection
Inherent Risks: While we take reasonable precautions, no method of transmission or storage is 100% secure. You acknowledge and accept these inherent risks.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Update: Update your personal information through your account or by contacting us
- Withdrawal: Withdraw consent for data processing (subject to service requirements)
- Portability: Request a copy of your data in a structured format
Note: Withdrawal of consent may result in termination of services as required for compliance.
6. Data Retention
Retention Period: We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Meet our legitimate business interests
Deletion: Once the retention period expires, we will securely delete or anonymize your personal information.
7. Cookies & Tracking
Website Cookies: Our website may use cookies and similar tracking technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide personalized content and services
Analytics: We may use third-party analytics tools to understand website usage and improve our services.
8. Third-Party Links
External Links: Our website may contain links to third-party websites or services.
No Responsibility: We are not responsible for the privacy practices, content, or security of third-party sites.
User Discretion: We encourage you to review the privacy policies of any third-party sites you visit.
9. Legal Disclosures
Law Enforcement: We may disclose your information if required by law, court order, or regulatory authority.
Government Requests: We may comply with valid government requests for information as required by applicable law.
Legal Compliance: We may disclose information to comply with legal obligations or protect our rights and interests.
10. Principal Officer & Contact Information
As per Indian IT Rules, we have designated a Principal Officer to address your privacy concerns:
Contact Information
Office Address
Nineteen Realtech Labs Private Limited
UNIT NO. 410 C AND 411 B, 4TH FLOOR
LENEVA CYBER HEIGHT, Gomtinagar
Lucknow, Uttar Pradesh, India - 226010
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
Last updated: September 28, 2025